What documentation do you need in order to reclaim a charge on your card? | Openbank
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What documentation do you need in order to reclaim a charge on your card?

You have to print, fill out and sign this claims form, and send it back with a photocopy of the complaint.


Send us this documentation in whichever way you find most comfortable, using:


  • Postal mail:


Openbank - Central Fraud Unit


Operations - Means of Payment - ATM’s


Plaza Santa Barbara 1


28004 Madrid


  • Web: For your convenience, you can upload documentation from your profile in the Customer Area by clicking on 'Documentation' > 'More Options' > 'Upload Documentation'. Flease select the 'Card claims' option from the list to upload the document.


As soon as we receive your documents, we will promptly process the claim with the corresponding entities through our payment department.

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